Privacy Policy

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Heal Well Within Therapies ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.healwellwithin.co.uk, use our services, purchase digital products, make enquiries, or interact with us online.

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1. WHO WE ARE

Heal Well Within Therapies provides nutritional therapy, hypnotherapy, transformational coaching, educational content, and digital wellbeing resources.

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us via the contact details provided on our website.

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1. INFORMATION WE COLLECT

We may collect and process the following information:

• Name
• Email address
• Telephone number (where voluntarily provided)
• Appointment and booking information
• Purchase and transaction information
• Information submitted through website forms
• Communications sent to us via email or contact forms
• IP address and device information
• Website usage and analytics data
• Marketing preferences

Payment card information is processed securely by our payment providers and is not stored by Heal Well Within Therapies.

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1. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to enquiries and provide support
• Deliver services and digital products
• Process bookings and appointments
• Process payments
• Maintain business records
• Improve our website and services
• Send service-related communications
• Send marketing communications where you have consented to receive them
• Meet legal, regulatory, and tax obligations

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1. LEGAL BASIS FOR PROCESSING

We process personal information where:

• You have given consent
• Processing is necessary to fulfil a contract with you
• Processing is necessary to comply with legal obligations
• Processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms

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1. DIGITAL PRODUCTS

When purchasing digital products, including hypnotherapy recordings, we may collect information including your name, email address, transaction details, and purchase history in order to:

• Process your purchase
• Deliver purchased content
• Provide customer support
• Maintain transaction records
• Meet legal and accounting requirements

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1. THIRD-PARTY SERVICE PROVIDERS

We use trusted third-party providers to operate our business and website.

These may include:

• Wix (website hosting and website functionality)
• Square (payment processing)
• Calendly (appointment scheduling)
• Google Analytics and related analytics services
• Email service providers
• Other service providers necessary to operate our business

These providers may process personal information on our behalf and are responsible for handling information in accordance with their own privacy policies and applicable data protection laws.

When you make a purchase through our website, payment information is processed directly by Square. We do not have access to or store your complete payment card details.

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1. MARKETING COMMUNICATIONS

Where you have consented, we may send information about services, events, resources, offers, or updates that may be relevant to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe link provided or by contacting us directly.

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1. COOKIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Analyse website performance
• Enhance user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

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1. LINKS TO OTHER WEBSITES

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

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1. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While we take appropriate precautions, no method of transmission over the internet can be guaranteed to be completely secure.

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1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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1. YOUR RIGHTS

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where consent is the legal basis for processing
• Request transfer of your personal information where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

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1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

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1. CONTACT

If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact Heal Well Within Therapies using the contact details provided on our website.

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​Last Updated: June 2026